Privacy Policy

JoJexa Aqua Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our aquaculture equipment repair services.

1. Information We Collect

Personal Information: When you request our services, we may collect personal information such as your name, email address, phone number, business name, and equipment details.

Technical Information: We automatically collect certain information about your device and how you interact with our website, including IP address, browser type, operating system, and pages visited.

Service Information: Details about your aquaculture equipment, repair history, maintenance schedules, and service preferences to provide better support.

2. How We Use Your Information

We use the collected information to:

• Provide and maintain our repair services
• Process service requests and communicate with you
• Schedule appointments and provide technical support
• Improve our website and services
• Send service updates and maintenance reminders
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:

• To service providers who assist in our operations
• When required by law or to protect our rights
• In connection with a business transfer or merger

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyze website traffic. You can choose to disable cookies through your browser settings, though this may affect website functionality.

6. Your Rights

You have the right to:

• Access and review your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Service records may be retained for warranty and regulatory purposes.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website with an updated revision date.

10. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +60 5 1419 97140
• Address: Jalan Teknologi 3/6, Taman Sains Selangor, Kota Damansara, 47810 Petaling Jaya, Selangor, Malaysia